| General Policies |
NICTD’s Title VI Policy In accordance with NICTD’s responsibilities under Title VI of the Civil Rights Act of 1964, and pursuant to 49 CFR 21.9 (d), it is NICTD’s goal to ensure that no one is denied participation in, or denied the benefits of, or is otherwise discriminated against in the provision of public transportation by commuter rail because of race, color, or national origin. NICTD is in compliance with Title VI of the Civil Rights Act of 1964 and 49 CFR 21.9 (d). Any information regarding NICTD’s Title VI policy/procedure can be requested from NICTD’s Office of Civil Rights Compliance. NICTD has established a Title VI complaint procedure for anyone who believes he or she has been discriminated in violation of this policy. Complaints related to Title VI can be filed with NICTD’s Office of Civil Rights Compliance, 503 N. Carroll Ave., Michigan City, IN 46360, or by calling 219-926-5744
Fares and rules are governed by tariffs approved by the Northern Indiana Commuter Transportation District Board of Trustees and Metra. In case of discrepancy, the information found in the tariff shall be considered authoritative. Neither NICTD nor Metra are responsible for errors in timetables, inconvenience, or damage resulting from delayed trains or failure to make connections. Passengers may be requested, at any time during the journey, to show proof of purchase of transportation. Please keep your ticket, ticket receipt, or cash fare receipt until you have left the train. SMOKING, RADIOS and AUDIO PLAYBACK DEVICES (except when used with earphones) are PROHIBITED aboard all NICTD trains. Noise from audio device shall not be audible to other passengers. Please put cell phones and pagers on vibrate. No standing in vestibule unless instructed by train personnel. No stopovers permitted. Abusive, disorderly conduct or profanity will not be tolerated. Intoxicate or disruptive passengers may be removed from train. Passengers may not save seats for other boarding passengers on crowded trains. BICYCLES ARE PROHIBITED (except if disassembled and carried on board in a bag or container expressly designed for such purposes and stowed in the overhead luggage racks). ANIMALS: Police dogs, small animals in carry-on cages, and service animals accompanying either their trainers or passengers with disabilities are the only animals permitted on trains. Animals are not permitted to occupy seats. BAGGAGE, briefcases and parcels must be placed in overhead racks and not on seats. Storage dimensions: luggage racks 14"h x 17"d; under seat 11"h x 15"d x 25"w PARKING: Parking is provided at all stations (South Bend thru Hegewisch).
Some lots fill up quickly on weekdays, especially Hammond, Gary
Metro Center, and 11th St. in Michigan City. Pay parking ONLY at Hegewisch, Gary Metro Center, and South Bend.
Overnight parking - Overnight parking is available, except at Hegewisch and Gary Metro Center. We do not encourage overnight parking in any of our lots. However, passengers do and always at their own risk. NICTD assumes no liability for cars parking in its lots. HOLIDAYS: Weekend train schedules are in effect on the official observance of the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. OFF-PEAK TRAINS: Those weekday eastbound trains departing Millennium Station before 3:30 P.M. or after 6:30 P.M. and weekday westbound trains arriving Millennium Station after 9:30 A.M. SURCHARGE: Passengers purchasing tickets aboard trains will be assessed a $1.00 surcharge if boarding a train at a station when a ticket agent is on duty. Conductors will not accept bills greater than $20. MISUNDERSTANDINGS with agents or conductors with respect to tickets or cash fares: Please pay the fare requested at that time, ask for and keep the receipt, then contact the Manager, Passenger Revenue, NICTD, 503 North Carroll Avenue, Michigan City, IN 46360-5026 with your account of the matter. INFANTS: A baby under two (2) years of age carried solely in the arms or lap of an adult passenger will be allowed free passage. CHILDREN TRAVELING ALONE: Children under 9 years old will not be accepted for transportation when traveling alone. YOUTH FARE: Passengers thirteen (13) years of age or younger are eligible for reduced fare travel. Train personnel reserve the right to request proof of age from passengers riding at reduced fare under this policy. COMMUTING STUDENT: Reduced fare for youths commuting to accredited elementary and high schools. To qualify for reduced one-way or 25-ride ticket please contact NICTD or a ticket agent for an application. Commuting student tickets are not transferable and are good only for travel to and from regular school classes. Tickets will not be honored for evening, Saturday, Sunday, or holiday travel to and from special or off-campus school related activities. ELDERLY FARE: Passengers 65 years of age or older are eligible for reduced fares on all NICTD trains. To qualify, the passenger must present proof of age (driver's license, RTA or Medicare card) at time that transportation is purchased. Seniors displaying the RTA "Circuit Ride Free Permit" ride free between Hegewisch and Chicago. PASSENGERS WITH DISABILITIES: All RTA or NICTD Disability Identification Card and Medicare card holders are eligible for reduced fares on all NICTD trains when ID is shown. Contact NICTD for information and application. For train information in alternate formats call 800-356-2079 or TDD through Indiana Relay Services at 800-743-3333. Illinois residents with a disability displaying a Circuit Permit Free Ride card may ride free between Hegewisch and Chicago. FAMILY PLAN: On Saturday, Sunday, Holiday, and daily off-peak trains, one child thirteen (13) years of age or younger, when accompanied by a parent or guardian, will be carried free. Each adult may be accompanied by one child traveling free. Additional or unaccompanied youths will be charged reduced fare. A guardian must be at least 21 years of age and legally responsible for the health and well-being of the passengers. Train personnel reserve the right to request identification and proof of age from the accompanying guardian or any passenger riding free under this policy. Passengers unable to provide verifiable identification must pay the full applicable fare. GROUP RATES: If you are planning a trip involving a large group (10 or more fare paying passengers) like a school function please call for groups rates 219-874-4221 ext 245 at least 14 days prior to your date of travel. MILITARY PERSONNEL: Active duty military personnel, in uniform, displaying the "Uniformed Services", Common Access Card (CAC) on request may travel at reduced fare at all times. MONTHLY TICKETS ARE FORFEITABLE AND NON-TRANSFERABLE. Monthly tickets
are non-transferable and will be good for
transportation only when presented by the
original purchaser. VALIDITY PERIOD: One-way and reduced one-way tickets are valid for 90 days from the date of sale. Ten ride, 25-ride, and reduced 25-ride tickets are valid for one year from date of sale. Monthly tickets are valid for the month for which they are issued and until noon on the first business day of the following month. One-way, reduced one-way, and weekend excursion tickets are void if stub is detached from ticket. LOST OR STOLEN TICKETS WILL NOT BE REPLACED. Your tickets have value. Please safeguard your tickets as you would cash. NICTD is not liable for lost, stolen, misplaced, or destroyed tickets. REDEMPTION:
Unused tickets offered for redemption must be
mailed or surrendered to a NICTD ticket agent no
later than the first weekday (excluding holidays)
following the expiration limit of the ticket to
retain any redemption value. CHECK ACCEPTANCE POLICY: On board train personnel will ONLY accept cash. Van Buren Station will accept RTA Transit Check but not personal checks. Checks and money orders in the amount of purchase only will be accepted by ticket agents. The check amount must exceed $25. Make check payable to NICTD. Your name and address must be imprinted on the check. Place both home/work phone # and driver's license # on check. Valid photo identification, such as driver's license, must be shown at time of purchase. If address on ID and check do not match, you will be required to show additional identification. Checks will be accepted from IN, IL, and MI ONLY. RTA TRANSIT CHECK: Inquire if your employer participates in the RTA's Transit Check program. Transit Check enables your employer to pay up all or part of your monthly train fare as a non-taxable benefit to you! New features also enable you to have all or part of your monthly train fare deducted pre-tax from your paycheck to help cover your monthly commuting cost. Check with the RTA for details. LOST AND FOUND: Please make certain you have your belongings before leaving South Shore stations and trains. NICTD is not responsible for lost or stolen items. NICTD will immediately discard containers with perishable items. After 30 days NICTD will dispose of all unclaimed items. Items must be claimed at either Randolph St. Station or Carroll Ave. Station. Please call 219-874-4221 x205 and leave a message concerning a lost item |
